Wednesday, November 18 · 1:00 pm ET · 45 minutes
A president who texts his whole floor.
Matt Conn asks all 70+ people at his plant what they actually heard after a town hall. He reads the answers himself.
- 70+ employees, one text thread
- Real answers, same week
- Recording for everyone who registers
Save my seat
50+ years
Janco Engineered Products has been manufacturing in Mishawaka, Indiana since the 1970s.
70+ employees
Hourly team members, supervisors, HR and operations, all on the same thread as the president.
Same week
Processes that lived on paper and in Excel now come back as results Matt can act on before the week is out.
The session
What it takes to hear your own floor.
Janco Engineered Products has been making things in Mishawaka, Indiana for more than fifty years. Their promise to customers is four sentences long and the first one is “We listen.” Matt Conn, Janco's President, decided that had to apply to his own people before it applied to anyone else.
He now has a direct line to all 70+ people at the plant: hourly team members, supervisors, HR, operations. After every town hall, a short text survey tells him what people actually heard, and what they still want answered. Peer nominations tell him who his team already sees as leaders. Processes that used to live on paper and in Excel come back as real-time results he can act on that same week.
Matt will walk through what he's learned about using that line well: which questions are worth asking, how to close the loop so people see their input turn into something, and how a text message helps a manufacturer more than fifty years old make sure every voice reaches the top.
What you'll take away
Four things you can use on Monday.
The questions worth asking
What Matt asks his team after a town hall, and the questions he stopped asking once he saw the answers.
Leaders the org chart misses
How peer nominations surface the people your team already follows, whether or not they have the title.
Closing the loop
What it looks like when people can see their input turn into a decision, including when the answer is no.
Why a text gets answered
What reaches a plant floor that a portal, an all-hands email and a break-room poster never will.
Your guest
Matt Conn
President, Janco Engineered Products
Mishawaka, Indiana
Matt runs a manufacturer more than fifty years old, with more than seventy people on the floor, and he reads what they send him himself.
Bring your questions for him. This is a conversation rather than a presentation, and the half of it worth showing up live for is the part where he answers what the room actually wants to know.
Who this is for
If the floor is further away than you'd like.
Presidents and GMs
You hear what reaches you. This is about shortening the distance it travels.
Operations leaders
You already have real-time everything except the people. This is the part that's missing.
HR leaders
You run the surveys. This is what happens when the response rate stops being the problem.
Hear your floor without the layers in between.
Wednesday, November 18 · 1:00 pm ET · 45 minutes, including live Q&A with Matt.